Virgin Media Size XL (broadband only)

Like most students in Plymouth we went with Virgin and like most other students, we regretted it within a month of signing up! It is near impossible to watch BBC iPlayer, it took me over an hour to do a 16mb update of my antivirus, and the time when the internet is fastest is usually around 3am! We opted for the 50mb package and we're lucky if we get anything near 2mb. We did a couple of speed checks online and they were coming up as though we were using dial up!!! The worst part is that they told us it would be fixed by the end of February - that was in November, and it's still utter shit to this day. Would I recommended Virgin Media? Never! (unless you do what one person did and say that he would only pay for when he had good service - at the moment he's got a £50 credit note as they haven't had to pay a penny for months!) I actually miss having AOL dial-up

Don't use this company, they charge you for things they give to you for free, cannot resolve any matters unless in writting with the headoffice, speed is poor, service is poor, as above i never thought I would say this, but AOL is better, which makes virgin media total wank.

I've recently switched from a BT 2mb connection to a 20mb virgin media connection and have been very dissapointed, I'm lucky to get 200kb/s download speed and get capped to below 100kb/s after about 5 mins of downloading anything. It takes the mick that I'm dishing out £30 a month and am getting slower speeds than i was with a 2mb connection, sort it out Virgin.

Had Virgin in a month - VIP Package - and the broadband is useless - that's 20MB of pure kack. While writing this, I'm getting an average download speed of 27.4KB/Sec! My dial-up connection 10 years ago was quicker than that! They've had me reset ALL the computers in the whole house, stop/start/unplug/turn off/turn on modem repeatedly, download overnight - at that speed you'd be up all night. I can pick up an UNSECURED network and get 800+ KB/Sec...So what's Virgin's problem ...USELESS...USELESS...USELESS...You'd get more help from smashing your head with a brick ...USELESS...USELESS...Oh, their only getting a 1 star rating because I can't post this without it! They should have an option for MINUS STARS. I'll repeat: SLOWER DOWNLOAD SPEED THAN DIAL-UP AND THAY DO NOTHING ABOUT IT!

What a pile of crap. 50Mb my aunt fanny. Slow as hell. Some days I get as much as 7mb. Other days I 1mb. Web pages are slow to load. Some file downloads are quick but getting to the web page to click on the link to download is problematic. I am guessing they are port throttling. Horrible arrogant 50Mb staff and customer service teams are blinkered and out of touch with the customer. Billing systems are out of sync with the payments. I got a £10 fine for non payment when I looked online. I got the bill 5 days later. Try sending me the amount. Good job I looked online. Dont go for paperless billing, you cant trust them to do the job.

fast as hell, i pay for 20mb and get 20mb with bt i paid for 8mb and lucky if i got 2mb.. well done virgin can't wait for my 50mb connection! :)

Worst ISP I have ever been on. I paid for a 10MB download speed. To be honest I expected to get around 7MB, but I get... 2MB. That's right, 2MB. And this isn't even during peak times. Jesus, if you play games online during peak times on this connection, then say goodbye to your sanity. You'll be left screaming wondering why it's so crap. Also, the speed caps are crap too. Now, I play a lot of online games. If I play or download too much BAM, I have 0.5MB internet for the rest of the day. If I still download too much, I will have 128kb internet FOR EIGHT DAYS! It makes you scared to use your internet. Peak times change daily too, yesterday peak times were 1pm to 12am. Day before that, 3pm to 11pm. Today 11am to 12am. That was the last straw, so I switched to O2. What a useless ISP. AOL are better... now that's bad.

Crap from day one. From the day it was installed our broadband has been slow or just not working all all. Phoned customer service on one ocasion ant they told us to take our computer to a shop and have windows re-installed! 20 mins later the net started working again and our computer was fine. Only time Virgin offered us any help was when the 1 year contract was up and we handed in our notice to leave, then they sent out an engineer to sort things out. Because of the crap service they gave us 3 months free to get us to stay, once that 3 months is up we are gone as the service is still shit. Service is either slow or not working at all. Would i recomend Virgin NOT IN A MILLION YEARS.

I've been with VM for quite some time now, and ever since I 'upgraded' to include phone line rental/calls and digital TV last November, the service has got slower and slower and I am now seriously considering leaving them and going elsewhere. Not to mention the severe hike in my monthly bill!!!

Totally reliable always records over 17mb and normally 19.5mb. Got the full package inc phone and tv including 2 virgin+ boxes..(better than sky plus which I replaced)and includes sky sports and setanta all for £85 per month including line rental and calls........brilliant!